We've gathered a few answers to common questions that may help you.


How to buy?

Currently the website is not set up to receive orders outside of Romania. We will ship in the EU though! Please contact us at contact@nerv.ro in order to place an order.


How to pay?

Currently the website is not set up to receive orders outside of Romania. Contact us in order to set up a payment for your order.


What delivery providers do you use?

We do ship in the EU, using the Romanian Post Office.


How do you handle returns?

Find out more about our returns policy by clicking here.

How do I report an issue with the website?

We strive to make the NERV website ever better. However, if we missed something, let us know in order the fix the issue. Contact us at it@nerv.ro, message us on Facebook or use the contact page.


I need a sponsor?

NERV already works with a number of ambassadors, see the list here. If you want to be one of them and are incredibly talented in what you do, send us an email at contact@nerv.ro . Do not attach huge files to emails, we will ignore them. Do not send Dropbox links that cannot be viewed in a brwoser. Do not make us download anything. To send video or audio, upload them to a website such as Vimeo or Youtube, mark them private and send us the information via email. NERV will not share your information and will only use them to consult with the internal marketing team.


Would you like to attend my event, fair, tradeshow?

Most likely yes; we attend all sorts of events and fairs of varying dimensions. These may be with or without the possibility to sell items. We believe that events an fairs are the best ways to bring our products to the public. Send us an email at contact@nerv.ro with the details and conditions and we will get back to you as soon as possible.


If your question is not on this list, don't hesitate to contact us. Find us on Facebook or send us a mesage.